Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. Home users of Windows are unlikely to experience this issue, as the few affected apps are more commonly used in enterprise environments. Windows devices using updated Intel graphics drivers with a version later than 30.0.101.1190 are not affected by this issue and already have the Intel resolution for this issue installed. This issue might happen intermittently and affects a small number of enterprise apps which use DirectX or Direct3D to render part or all of their content. You might receive an error with apphelp.dll from apps using DirectXĪfter installing KB5019081 or later updates, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. Client: Windows 11, version 22H2 Windows 10, version 22H2 Windows 11, version 21H2 Windows 10, version 21H2.If you are experiencing this issue with other security software installed or after installing the latest version of Trellix Endpoint Security Agent, please contact customer support of the security software you are using. Resolution: This issue has been resolved by Trellix in Endpoint Security Agent (HX) 35.31.25 and later. This issue is not likely to be encountered by consumers using Windows devices in their home. When attempting to open an affected app, Event Log indicates an access violation with the error "module is unknown". ![]() This issue only occurs with 32-bit apps running on 64-bit Windows with Trellix Endpoint Security version earlier than 35.31.25. Some known affected apps are Microsoft Outlook and other Microsoft Office apps. Microsoft Outlook and some apps might not openĪfter installing KB5027225 or later updates on Windows devices with certain antivirus, antimalware or security software installed, you might not be able to open Microsoft or third-party apps. Client: Windows 11, version 22H2 Windows 11, version 21H2.Resolution: This issue was resolved in KB5028171. Note: Locking Windows will not mitigate this issue, you must sign out. Workaround: If you have attempted to view effective access, you can mitigate the CPU usage issue by restarting your device or by signing out for the affected user. This issue is unlikely to be experienced by consumers using Windows devices in their home. On affected devices, when the "View effective access" button is selected, you will receive the message "Computing effective access." but the results of the query might not be displayed and explorer.exe might continue to use CPU after the Advanced Security settings dialog is closed. ![]() Computing effective access might not show resultsĪfter installing updates released on or later updates, you might be unable to view Effective Access in the "Advanced Security Settings" dialog for shared files or folders.
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